DSP Armory Cancellation and Return Policy
An order placed online may be cancelled at no charge anytime before it is fulfilled by DSP Armory. If the order is cancelled after the order has been processed but before it has shipped, the customer can opt to be refunded the cost of the items and shipping costs. However, if payment was made with a credit card, the 3% administration fee cannot be refunded. The customer may also opt to receive credit in place of a cash refund.
Customers will have a seven (7) day inspection period starting from the time the items arrive at the shipping destination specified by the customer. If dissatisfied with the product, the customer may ship the items back to DSP Armory and be refunded the cost of the items purchased. Shipping and administration costs shall not be refunded. Items must be returned brand new, and unused/uninstalled within seven (7) business days.DSP Armory may also be notified that an item is being returned on the seventh, final day of inspection. There will be a 25% restocking fee applied if the item is returned after fifteen (15) days of acquisition. Items will not be accepted for return after thirty (30) days.
DSP Armory requests the customer contact us as soon as possible if the product is damaged upon arrival so we may assess and resolve the situation. If the item is a firearm, DSP Armory must be notified before the weapon leaves the customer’s selected dealer. DSP Armory will not be liable to cover damages if notified after the seven (7) day inspection period.
Unless otherwise noted, all items purchased from DSP Armory are considered new. If an item is defective, DSP Armory needs to be notified immediately. DSP Armory will also not be held responsible for damages that occur after items leave our facilities.
Any customer who purchases a firearm that is rejected by his selected FFL holder due to company policies instilled outside the ATF’s written law will be responsible for any additional shipping charges. The customer may request a refund of the original purchase, less any shipping or administration costs.
The buyer acknowledges that transfers made in conjunction with Government Entities (Form 5) can take longer than transfers from one Class 3 dealer to another (Form 3). DSP Armory will do their best to make these transfers as efficient as possible. DSP Armory will also not be held responsible for any loss of correct paperwork once submitted to the ATF, delays in approval, incorrect Law Enforcement Demo Letter, loss of paperwork by Government Entity, or delays in shipping the weapon once released from the Government Entity.
However, if a customer wishes to cancel an NFA transaction at any time, he will be refunded his purchase less the cost of shipping and an administration fee if applicable. Customers will also be liable for a $100 fee should there be a cancellation of an NFA transaction.
Please feel free to call 662.510.7337 with any questions concerning cancellations and returns.